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US Dollar (USD $) Privacy Policy
1. Introduction
MorKeys (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and share your information when you visit morkeys.co.uk, place an order, contact us, create an account, subscribe to marketing, or otherwise use our website and services.
2. Who we are
Website: morkeys.co.uk
Business name: MorKeys
Business address: 10 Alexandra Street, London, England, SE14 6HU
Email:
Phone:
3. The personal data we collect
We may collect and process the following types of personal data:
Information you give us directly
- Your name
- Billing address
- Email address
- Phone number
- Account login details
- Order details
- Messages you send through contact forms, live chat, or email
- Marketing preferences
- Any information you provide when requesting support
Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages viewed and actions taken on our website
- Date/time of visits
- Cookie and tracking data
Payment information
We do not usually store full card details ourselves. Payments are typically processed by third-party payment providers. We may receive limited transaction details such as:
- Payment status
- Transaction ID
- Partial billing details
- Order amount
4. How we collect your data
We collect personal data:
- when you place an order
- when you create an account
- when you subscribe to emails or offers
- when you contact us
- when you browse our website
- through cookies and similar technologies
- from payment providers and service providers involved in your order
5. Why we use your personal data
We use your personal data to:
- process and fulfil orders
- deliver digital products and order confirmations
- provide customer support
- manage your account
- process payments and prevent fraud
- improve our website, products, and services
- send service-related emails
- send marketing communications where permitted
- comply with legal, tax, accounting, and regulatory obligations
- protect our business, customers, and website
6. Our lawful bases for processing
Under UK data protection law, we rely on one or more of the following lawful bases:
Contract
We process your data where necessary to:
- take steps before entering into a contract with you
- process your order
- deliver your purchase
- provide customer support related to your order
Legal obligation
We may process your data where necessary to comply with legal obligations, such as:
- accounting and tax records
- fraud prevention
- responding to lawful requests from authorities
Legitimate interests
We may process your data where necessary for our legitimate interests, including:
- operating and improving our website
- securing our systems
- preventing fraud and abuse
- managing customer service
- understanding how users interact with our site
Consent
Where required, we rely on consent for:
- email marketing
- certain cookies and tracking technologies
You can withdraw consent at any time where consent is the lawful basis.
7. Marketing communications
If you sign up to receive updates, offers, or newsletters, we may send you marketing emails about our products and services.
You can unsubscribe at any time by:
- clicking the unsubscribe link in any marketing email, or
- contacting us at [email protected]
We will not send you marketing where the law requires consent and we do not have it.
8. Cookies and similar technologies
We use cookies and similar technologies to:
- make the website function properly
- remember preferences
- analyse traffic and performance
- improve user experience
- support marketing and advertising where applicable
Some cookies are necessary for the site to work. Others, such as analytics or advertising cookies, may only be used where you give consent.
You can manage cookie preferences through our cookie banner or your browser settings.
9. Sharing your personal data
We may share your data with trusted third parties where necessary to operate our business, including:
- payment providers
- website hosting providers
- ecommerce and checkout platforms
- email delivery providers
- customer support tools
- analytics providers
- fraud prevention and security providers
- accountants, legal advisers, or regulators where required
- delivery/fulfilment service providers, where relevant to digital fulfilment
We require service providers to handle personal data appropriately and only for permitted purposes.
10. International transfers
Some of our service providers may process personal data outside the UK.
Where personal data is transferred internationally, we will take steps to ensure appropriate safeguards are in place, as required by applicable data protection law.
11. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to:
- fulfil orders
- provide support
- maintain business and tax records
- resolve disputes
- comply with legal obligations
For tax and accounting purposes, UK law requires us to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they stop being customers.
12. Your data protection rights
Depending on your circumstances, you may have the right to:
- access your personal data
- correct inaccurate data
- request deletion of your data
- restrict processing
- object to processing
- request transfer of your data
- withdraw consent where consent is the lawful basis
- complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at: [email protected]
If you are unhappy with how we handle your data, you can complain to the ICO.
13. Security
We take appropriate technical and organisational measures to help protect your personal data against unauthorised access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
14. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing personal data.
15. Children’s privacy
Our website and services are not intended for children, and we do not knowingly collect personal data from children.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be posted on this page with the updated date.
17. Contact us
If you have questions about this Privacy Policy or how we handle personal data, contact us:
Business name: MorKeys
Address: 10 Alexandra Street, London, England, SE14 6HU
Call us: +44 2045772633
Email us: [email protected]